Refund policy

We have a 30-day return policy: you have 30 days after your order is delivered to ask for a return. It's fine if you've installed and used it.

To be eligible, send back everything that came in the box: every camera, mount and cable, the power plug, the memory card and the manual. You'll also need your order number or proof of purchase. There's no restocking fee.

To start a return, email us at team@dashwatcher.com. Returns go to 694 Abbey Ct, Benicia, CA 94510. If your return meets these terms, we'll accept it and send you a free return shipping label and instructions. Items sent back without first asking for a return won't be accepted.

Damaged, defective or wrong item. Check your order when it arrives, and email us right away if anything is damaged, defective or wrong. We'll replace it or refund you.

Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.

European Union. If your order ships to the European Union, you can also cancel or return it within 14 days of delivery for any reason, under the same conditions as above.

Refunds. We'll let you know once we've received and checked your return. If it's approved, you'll be refunded to your original payment method within 10 business days; your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, email us.